At WearWell Store, we stand behind our premium cycling and outdoor apparel with the same confidence we hope you’ll have on every adventure. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags
  • Process Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method
  • Exchanges: Subject to product availability

Our Return & Exchange Process

Step 1: Initiate Your Return or Exchange

To begin the process, please email our customer service team at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear WearWell Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Brief explanation] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Once approved, please:

  • Pack items securely in their original packaging
  • Include all original tags and labels
  • Do not attach labels or tape directly to the product
  • Enclose a copy of your order confirmation or return authorization

Step 3: Ship Your Return

Ship your return to:

WearWell Store Returns
87 Holyhead Rd
Bangor, GB CH3I 4ER

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned items:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the replacement item and size/color desired
  • We’ll ship your new item once we receive the return
  • Any price differences will be charged/refunded accordingly

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Socks: Due to intimate wear nature
  • Headwear: Specifically items that contact hair/skin directly

International Returns

For customers outside the UK:

  • You are responsible for any customs fees or taxes associated with returns
  • We recommend using a tracked shipping service
  • Original shipping costs are non-refundable

Need Help?

Our adventure-ready customer service team is here to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

At WearWell Store, we believe in gear that performs as reliably as our customer service. Thank you for trusting us with your outdoor adventures.