Welcome to WearWell Store’s Frequently Asked Questions. We’re here to help you with any queries about our premium cycling and outdoor performance gear, shipping, returns, and more.
Quick Tip: Our Bangor-based team carefully packs each order with the same attention to detail we put into selecting our premium cycling and activewear.
Product Questions
What types of products does WearWell Store offer?
We specialise in high-performance cycling and outdoor gear including:
- Gloves
- Headwear
- Pants
- Socks
- T-shirts (including our ECO line with recycled materials)
- Vests
Are your products suitable for both cycling and general outdoor activities?
Absolutely! Our gear is designed for versatile performance. Whether you’re a weekend warrior needing adaptable layers or a commuter cyclist seeking style that transitions from bike to office, we’ve got you covered.
What makes WearWell products special?
Our products solve real problems for modern explorers. We focus on:
- Premium materials (like recycled fabrics in our ECO line)
- Thoughtful design for active lifestyles
- Versatility across different activities
- Conscious performance that doesn’t compromise on quality
Shipping & Delivery
Where does WearWell Store ship?
We offer global delivery services with some restrictions. While we ship worldwide, delivery to some Asian countries and remote locations may be restricted. If you’re unsure about delivery to your location, please contact our gear experts at [email protected].
What shipping options are available?
We offer two delivery options:
- Standard Shipping (£12.95)
- Carriers: DHL or FedEx
- Processing Time: 1-2 business days
- Delivery Time: 10-15 business days after dispatch
- Includes full tracking
- Best for riders who want their gear quickly with reliable tracking
- Free Shipping (Orders over £50)
- Carrier: EMS
- Processing Time: 1-2 business days
- Delivery Time: 15-25 business days after dispatch
- Includes basic tracking
- Best for budget-conscious adventurers planning ahead
How long does delivery take?
All orders take 1-2 business days to process (excluding weekends and holidays). After dispatch:
- Standard Shipping: 10-15 business days
- Free Shipping: 15-25 business days
You’ll receive a shipping confirmation email with tracking details when your order ships.
Are there any additional fees for international orders?
International customers may be subject to import duties which vary by country. These fees are the responsibility of the customer and are not included in your order total.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt if you’re not completely satisfied with your purchase. Our satisfaction promise means we stand behind the quality of every product we sell.
How do I return an item?
Please contact our customer service team at [email protected] to initiate a return. We’ll provide you with return instructions and the appropriate address to send your item.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the return is due to our error or a defective product.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use secure payment processing to ensure your information is protected. We don’t store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders more easily and saves your information for future purchases.
Contact & Support
How can I contact WearWell Store?
Our gear experts are always ready to help! You can reach us at:
- Email: [email protected]
- Address: 87 Holyhead Rd, Bangor, GB CH3I 4ER
What are your customer service hours?
Our customer service team is available during regular business hours (GMT). We aim to respond to all inquiries within 24 hours.
Remember: “We outfit the modern explorer” isn’t just our tagline – it’s our delivery philosophy. Whether you’re conquering mountain trails or urban commutes, we’re here to ensure your gear arrives when you need it.
Still have questions? Our gear experts at [email protected] are always ready to help.